Refund and Cancellation Policy

STRATEGY PACKAGES

Full refund before your audit starts

If you have not yet started Step 3 (your brand audit), you can ask for a full refund within 14 days of payment. Nothing has been created for you yet, so there are no questions asked.

After your audit has started

Once Step 3 has started, your strategy is being created for you and the payment can no longer be refunded. You agree to this at checkout, when you confirm that your strategy starts immediately and that you give up your right to withdraw once it has started.

If something goes wrong on our side

If a technical problem stops you from finishing your strategy and we cannot fix it within 7 days of you telling us, we refund you in full.

Strategist review

If your Strategist-reviewed package is not released within 3 business days (Monday to Friday, Bangkok time) after you finish your final step, we refund the $300 review part of your payment. Once the review has started, the $300 cannot be refunded.

MONTHLY EDITORIAL CALENDAR

Cancel anytime in your account. Your subscription stops renewing, and you keep access until the end of the month or year you have already paid for. Paid periods are not refunded, in full or in part.

STRATEGY INTENSIVE

• Reschedule for free up to 48 hours before your call.
• Cancel 48 hours or more before your call: full refund.
• Cancel less than 48 hours before, miss the call without telling us, or after the call has taken place: no refund.
• If we have to cancel, you choose a new time or a full refund.

HOW TO ASK

Email hi@veyrastory.com from the email address on your account, with your brand name. Refunds go back to the original payment method within 5 to 10 business days.